Senior Internal IT and Project Engineer - India

This is a remote position. About Zazz Zazz is a global IT services and technology company providing managed IT services, cloud solutions, cybersecurity, software engineering and technology consulting. Its managed services team supports clients through proactive monitoring, service desk support, infrastructure management and ongoing improvement. Zazz combines technical delivery with a focus on dependable services, clear accountability and long-term client relationships. Role purpose The Senior Internal IT and Project Engineer takes day-to-day ownership of Zazz ’s internal IT services, Microsoft 365 environment and employee equipment lifecycle, alongside advanced third line support and assigned project delivery. You will resolve complex technical issues, coordinate equipment dispatch and recovery, manage changes and recurring problems, and deliver practical improvements to systems and services. This is a hands-on engineering role with project management and project management office (PMO) responsibilities. Working remotely from India, you will coordinate with HR, Procurement, office teams, suppliers and service delivery leadership. Support priorities, project ownership and protected delivery time will be agreed with your manager, with capacity conflicts escalated early. Key responsibilities Third line technical support Own complex incidents and service requests escalated from L1 and L2, supporting Zazz ’s internal environment and assigned client services across identity, cloud,