Director, Service Assurance Platforms

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The Director of Service Assurance Platforms will lead the product management, engineering, delivery, operation, and ongoing modernization of the technology platforms supporting the company’s Network Operations Center and service-assurance processes. The role will serve as the technology owner for ServiceNow Telecommunications Service Management, including associated telecommunications service operations, event management, incident management, major incident management, problem management, customer-impact analysis, service-level management, and service-assurance workflow capabilities. This Director will lead a multidisciplinary product and engineering organization responsible for designing, developing, integrating, releasing, operating, and supporting the Service Assurance platform. The platform will connect network events and alarms with network inventory, service inventory, customer services, locations, contracts, incidents, SL