Customer Account Manager-SLED

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Responsible for leading the post-implementation customer relationship, recurring-revenue strategy, and customer continuity for large and complex Public Sector and Education accounts, including state and local government agencies, K-12 school districts, higher education institutions, and related public-sector organizations. This role serves as a strategic customer partner and revenue steward, managing renewals, retention, churn risk, expansion opportunities, and complex customer requirements across Zayo's services. The CAM works closely with Sales and cross-functional partners to align customer priorities, procurement requirements, funding cycles, and network needs with Zayo's capabilities. The role requires strong knowledge of the SLED market and the ability to navigate complex procurement environments, including E-rate funding cycles, RFP/RFQ processes, state contract vehicles, cooperative purchasing programs, and education con