Senior Director, Account Management

We’re now looking for a revenue-centric, consultative Senior Director, Account Manager to own and expand our existing enterprise customer relationships. The mission of our team is to drive the adoption of Zappi 's agile research solutions, demonstrating the value of persistent audience insights to help customers make better business decisions. This role is focused on year-over-year growth, expansion of enterprise accounts, and maximizing customer lifetime value. Responsibilities Account Expansion & Growth Cultivate and retain relationships with senior stakeholders within a set portfolio of accounts Identify new areas of growth within an organization. Growth can be defined (but not limited to) increasing existing user base, upselling to premium solutions, driving adoption within new business units and users, and cross-selling new solutions to existing users. Conduct in-depth discovery to understand customer innovation, advertising, and insights processes, ensuring Zappi solutions align with their strategic needs. Leverage a consultative selling approach to develop strategic solutions and enterprise agreements that deliver value to Zappi and the customer. Navigate complex enterprise organizations, working with multiple stakeholders including COEs, budget holders, senior marketers, and product leaders. Renewals Management & Retention Own and manage the renewal bookings target and partner with Customer Success to achieve high Gross Bookings Retention (GBR) and Net Booking