Account Manager

Account Manager, Personal Injury Division Full-Time | Remote| US Central or Pacific Time About Zabota Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We help high-growth U.S. brands build elite, remote-first teams by connecting world-class talent from LATAM, Europe, and beyond with ambitious companies worldwide. About Our Client Our client is a performance marketing and advertising network serving the legal, insurance, and home services industries. Its Personal Injury Division works with law firms nationwide, delivering live inbound calls, live transfers, and pre-signed cases through a network of publishers. About the Role The Account Manager owns relationships with personal injury law firm clients from onboarding through ongoing campaign delivery, retention, and account growth. This role also manages publisher relationships, monitors campaign performance, resolves delivery issues, and identifies opportunities for reorders and expansion. Success is measured by client retention, reorder rates, and revenue growth. Responsibilities Manage client relationships from onboarding through ongoing delivery, ensuring campaign requirements, schedules, and caps are correctly configured. Monitor order progress, call quality, lead performance, and client conversion feedback. Maintain contact with every active client at least every two weeks and proactively secure reorders before existing orders are completed. Grow accounts through l