Technology Trainer

The Technology Trainer develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technology Trainer works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard. Role responsibilities Identify and assess current and future training needs in parallel with each release of software. Deploy a variety of training methods, including the development of technical user guides, training presentations, eLearning technologies, etc. Create and maintain curriculum design, training manuals, classroom exercises, competency assessment and testing, and potentially online computer-based learning modules in support of the individual roles and job functions that use the platform. Monitor and evaluate training program effectiveness, success, and return on investment periodically and report on them as deemed appropriate. Maintain a keen understanding of training trends, developments, and best practices. Deliver customized, effective training programs for customers. Identify additional training and education needs of the company and its customers. Create and maintain training project plan templates in correlation with the Customer Engagement team to facilitate customer tr