Client Relations Officer – China Import Logistics - Freelance

About our client Our client is a French-speaking sourcing and import logistics agency based in China for several years. It assists French-speaking very small enterprises (VSEs) and small and medium-sized enterprises (SMEs) purchasing in China, from the initial factory communication to goods delivery: supplier research, negotiation, production monitoring, quality control, and international logistics (sea, air, and rail freight, customs clearance, delivery, warehousing). Several thousand companies have already been supported. The logistics activity generates a daily flow of quotation requests (website quote form, emails, messaging) from small business managers, often first-time importers, who expect responsiveness, educational guidance, and a single point of contact. To structure this follow-up, our client is creating this position. About the role Within our client's team, you are the first point of contact for clients and prospects contacting the agency for transport from China. You take charge of each request upon arrival, qualify it, log it into the CRM, and guide it through to case closure, ensuring permanent liaison between the client and the various agents involved. The position is predominantly telephone and email-based, interacting with a French clientele. Your missions Processing incoming requests ▪ Receive and process all incoming requests (website quote form, emai