L2 Cloud Implementation Engineer

About the Role XTIUM is looking for an L2/L3 Cloud Implementation Engineer to deliver and support Microsoft, Citrix, Microsoft 365 and Azure solutions for our customers. You will take escalations from the L1/L2 service desk, resolve complex incidents, and carry out hands-on implementation, migration and optimisation projects. You will work closely with L3 architects and customer technical teams, and act as the technical point of contact for day-to-day change and delivery work. What You Will Do Microsoft Azure: Deploy and support Azure IaaS and PaaS: virtual machines, VNets, NSGs, load balancers, storage accounts, Azure Backup and Site Recovery. Build and manage hybrid connectivity: Site-to-Site VPN, Azure Firewall and DNS. Configure Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy and RBAC. Support Azure Virtual Desktop (AVD) host pools, images, FSLogix and scaling plans. Citrix: Implement and support Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS: Delivery Controllers, StoreFront, Studio, machine catalogues, Delivery Groups and policies. Build and maintain master images (MCS), profile management, Workspace Environment Management and application layering/delivery. Deploy, configure and troubleshoot Citrix ADC (NetScaler) and Gateway: load balancing, SSL/TLS profiles, authentication (LDAP, SAML, OAuth/OIDC), responder policies and HA. Use Citrix ADM for configuration jobs, StyleBooks, certificate management and analytics. Troubleshoot ICA/HDX, logon perf