Product Support Specialist

About the Role At Writesonic , customer experience is at the heart of everything we do. As a Product Support Specialist , you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools. This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search. About Writesonic Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way. We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform —designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms. Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond. What You’ll Do Deliver timely, empathetic, and effective support to customers via chat, email, and community channels. Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions. Help customers understand Writesonic ’s GEO and SE