Executive Director, Client Success Operations

Location & Travel This role is primarily remote; however, depending on the candidate's location, a hybrid work schedule may be required. Up to 25% travel as business needs require About Us WovenWorks is a forward-thinking, packaging design-driven agency where strategy, creativity, and ambition unite to fuel growth. You’ll be part of an environment that thrives on curiosity, ownership, and bold ideas, where your initiative and drive will directly shape the future of our agency. If you’re passionate about making an impact, building something meaningful, and growing your career with a group that values innovation and collaboration, WovenWorks is the place to launch your next chapter. About the Role We are seeking an accomplished Executive Director, Client Success Operations to lead the operational excellence, performance, and development of our Client Success organization. This leader will manage and develop a team of up to eight Client Success Directors and Program Managers while establishing the systems, accountability, and operational rigor necessary to deliver exceptional client experiences profitably and consistently. This role is responsible for driving the day-to-day health of the Client Success organization by ensuring projects are properly staffed, resources are allocated effectively, processes are consistently followed, and financial targets are achieved. The Executive Director will serve as the operational leader of the department, partnering closely with Finance,