IT Support Technician (6-Month Contract)

About Workleap Workleap is a Montreal-based tech company founded in 2006. Builders at heart, we create simple products that make a real difference for those who use them. We have two product lines: The Workleap Agent, our new solution designed to help every manager be more efficient, and ShareGate, the world reference for Microsoft 365 migration and governance. More than 15,000 companies worldwide trust us to do just that. We are intentional in our hiring choices: people who want to roll up their sleeves and build something meaningful during one of the most exciting periods in tech history. Your Role In this role, you will be at the heart of the employee experience: you will provide reliable, human, and efficient support to the entire Workleap team. You will handle a great variety of requests, from access management and SaaS tools to IT asset management, and your goal remains simple: help quickly and effectively. On a daily basis, you will analyze and resolve technical issues, then document what you learn so the whole team benefits. You also have a voice: if you see a way to improve a process or a tool, you propose it, and we try it out quickly. You will work hand in hand with the team on incidents and ad-hoc projects, keeping your priorities clear in a fast-paced environment.