Hosting Technical Support

At WNPower, we offer specialized and dedicated help to our customers and feature the most complete hosting service in the region. Since our beginnings, we have developed our own tools to make the task of managing websites, blogs, apps, and online stores much easier. Your role will be to help users navigate the hosting service, migrate and import sites from other hosting providers, install WordPress sites, configure email accounts, and perform general troubleshooting for everyday problems related to service delivery via ticket, email, and phone. Tasks may also include accessing servers via console or terminal, executing commands, and using our full suite of services. Take a look at everything our hosting service includes here: This job is 100% remote. It includes WeWork office spaces available should you occasionally require them. We are looking for an autonomous person, capable of taking initiative, with a strong results orientation and a desire to join a dream team of nerds, technology fans, and service-excellence enthusiasts. Essential qualifications: Experience helping users (Helpdesk) or working in another hosting service company, or in technical support related to the technology and systems field. Knowledge of how major Internet and email protocols work.