Fraud Operations Analyst

Role Purpose The Fraud Operations Analyst sits within Financial Crime Compliance with a focus on fraud operations. The role is responsible for proactively identifying, preventing, and mitigating fraudulent activities, chargebacks, and other financial crimes that may pose a risk to the organisation. This role plays a key part in investigating financial crimes, safeguarding the organisation’s financial interests, and maintaining the trust of customers and stakeholders. This position is open to candidates based in Malaysia. We require someone who speaks and writes fluently in the English language. We kindly request that all resumes are submitted in English, please. Anticipated start date: October 2026. Working Hours & Schedule 40 hours per week, typically 8 hours per day excluding meal breaks. Working hours will fall within the operational window of 9:00am – 7:00pm. Exact daily shifts will be determined by the company roster. The role operates on a rostered five (5) days on, two (2) days off (5/2) schedule. Saturday and Sunday form part of the regular working week. Weekend working is therefore a permanent and essential requirement of the role. Rest days will be scheduled during the week according to the team roster. Key Responsibilities Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines. Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends. Analyse customer behaviour and tra