Medical Virtual Assistant - Regenerative Medicine

Job Title: Medical Virtual Assistant — Regenerative Medicine Position Type: Full-Time (40 hours per week) Work Hours: 8:30 AM – 5:30 PM Hawaii Standard Time (HST), with a 1-hour unpaid lunch break Work Days: Monday to Friday Salary: $5 - $6 hourly Job Code: LS-HCRM Workplace: Remote Preferred Candidate Location: Philippines About the Client & Role Our client is an established regenerative medicine practice in Hawaii specializing in patient-centered medical care and regenerative treatments. They are seeking a reliable, organized, and proactive Medical Virtual Assistant — Regenerative Medicine to support high-volume phone handling, appointment scheduling, insurance verification, prior authorizations, medical records, and daily medical administrative operations. The role involves handling approximately 50 patient calls per day, primarily inbound, while managing appointment requests, patient intake, insurance-related tasks, and administrative follow-ups. The VA will also coordinate with an outsourced billing department regarding billing documentation and coding corrections. The ideal candidate has prior experience supporting U.S. medical practices , strong phone communication skills, and experience using EHR/EMR systems. Experience with Practice Fusion is highly preferred but not required, as training on practice-specific workflows will be provided. We are looking for someone dependable, detail-oriented, adaptable, and interested in building a long-term working relationship w