Behavioral Health Medical Virtual Assistant - Phone, Insurance & Scheduling

Job Title: Behavioral Health Medical Virtual Assistant – Phone, Insurance & Scheduling Position Type: Full-time Schedule: Monday–Friday | 8:30 AM–5:00 PM Eastern Time Lunch Break: 12:00 PM–12:30 PM ET | 30 minutes unpaid Working Hours: 8 paid hours/day | 40 hours/week Pay Rate: $5-$6 USD/hour, depending on experience Location: Remote – Philippines About the Client and the Role Our client is a U.S.-based healthcare practice providing mental health and medical services through both telemedicine and in-person appointments. Its mental health services include psychiatric assessments, medication management, and therapy. The practice serves patients across multiple Georgia locations and accepts a range of commercial and government insurance plans The VA will support both assigned practice locations and work directly with both providers, who will also conduct onboarding and training. We are looking for a reliable and patient-focused Behavioral Health Medical Virtual Assistant to support daily front-office and patient coordination workflows. This is a highly patient-facing role, with phone coverage as the primary priority . The client is particularly focused on minimizing missed calls and ensuring patients and referrals receive timely assistance. Key Responsibilities 1. PRIMARY: Phone Support & Patient Intake Answer inbound patient calls and help minimize missed calls. Make outbound calls as needed for patient and referral follow-up. Assist with patient intake and patient-faci