Support Specialist (Philippines, Fully Remote)

About Wingz, Inc. Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need. About the role We’re hiring a Support Specialist who’s ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can handle phone calls, live chats, and emails simultaneously. The ideal candidate is adaptable, thrives under pressure, and is eager to learn multiple complex processes and protocols unique to our clients. If you’re someone who can work independently, communicate effectively with a team, and is motivated by growth opportunities in a remote setup, we’d love to have you onboard! Role details Work schedule: US hours (EST) Employment set-up: Remote (Independent Contractor) Employment type: Full-time / long term Salary rate: USD 900 / month Benefits: 10 PTO and HMO after the probationary period Pay-out frequency: Semi-monthly Equipment: Self-provided What you'll do Respond to customer inquiries via phone, email, and chat, ensuring a timely and professional resolution. Assist drivers and members with their trip inquiries, ensuring accurate and efficient handling of requests. Ensure that all customer queues are handled effectively and in a timely manner. Uphold safety protocols and ensure that all safety guidelines are followed during customer interactions. Deliver exceptional customer service, maintainin