Electrical Hazard Support Representative

About Ting Labs We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit for more information. About the Role: The Electrical Hazard Support Representative manages a high volume of calls, texts, and emails with homeowners whose Ting monitoring system has identified an electrical fire hazard. This role combines customer communication with technical troubleshooting, analyzing Ting data while guiding homeowners through established troubleshooting procedures. Representatives work closely with homeowners and engineers, gathering information, identifying patterns, documenting findings, and supporting electrical hazard investigations. The role requires strong communication, critical thinking, attention to detail, and the ability to manage frequent customer interactions while interpreting technical information. We’re looking for motivated individuals who are eager to learn, en