IAM Engineer 2

Information System Engineer 2 — Identity & Access Management (IAM) About the Role & Team As an IT Support Specialist 2, you will drive day-to-day operations and automation for our global payments identity infrastructure. You will bridge operational support with automation engineering, leveraging APIs, scripting, and AI-enabled diagnostics to reduce manual access toil and optimize system performance. Key Responsibilities Identity Management & Escalations: Manage L2 access administration, complex entitlement provisioning, and role governance within SailPoint IIQ, Okta, and target enterprise platforms. Automation & Scripting: Write, maintain, and optimize scripts (Python, PowerShell, or Bash) to automate access review workflows, data syncs, and system integrations. AI-Assisted Operations: Utilize AI diagnostic tools for log analysis, anomaly detection in access requests, and automated ticket resolution pathways. SOX Control Execution: Perform periodic access certifications, SOD (Segregation of Duties) checks, and audit evidence gathering to support compliance requirements. Knowledge Base Authoring: Author and refine technical runbooks, troubleshooting guides, and SOPs for the nearshore hub. Qualifications & Key Skills Good experience with Identity & Access Management (IAM), IT Support Engineering, or Systems Administration. Technical Domain: Hands-on experience with SailPoint IIQ, Okta, Active Directory/LDAP, and REST APIs. Automation/Coding: Proficiency