Customer Service Advisor - Multilingual

The Customer Service Advisor – Multilingual is responsible for supporting and growing the WEX Customer Base and Fuel Card businesses across Australia. As a frontline representative, you will deliver exceptional customer experiences through phone, email, and mail while contributing to team KPIs and process improvements The Customer Service Advisor will contribute to creating an inclusive, equitable, and respectful workplace environment. This role plays a key part in ensuring that all individuals feel valued and empowered. By fostering collaboration, innovation, and diverse perspectives, this position supports the broader goals of the organization. We encourage a mindset of continuous improvement, where team members are proactive in identifying process inefficiencies and proposing solutions that enhance customer experience and operational efficiency. Essential Duties and Responsibilities Customer Support ● Respond promptly to customer inquiries via phone and email. ● Provide accurate and helpful information to customers. ● Resolve customer issues efficiently and effectively. ● Maintain a positive and professional demeanor at all times. ● First time resolution of all queries. ● Perform accurate data entry for account maintenance, cancellations, and reissues Merchant Support ● Assist merchants with drive offs and transaction related issues ● Provide technical support and process manual vouchers in a timely manner ● Process manual vouchers in a timely and accurate manner. ● Review