Senior Specialist - Customer Care

As a Senior Specialist - Customer Care, you will be part of a specialized team within Wesco ’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will focus almost exclusively on root cause discrepancies between our purchase order and a supplier’s invoice, advising the Accounts Payable team on appropriate resolution, and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco ’s internal policy, and Customer Care’s standard operating procedures. Responsibilities: Responsible for researching and resolving all supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision. Holistically resolves discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution. Supplier invoice resolution subject matter expert for the field (Sales and Operations). Liaison between Sales, Operations, Inventory Management, and Accounts Payable team to research and resolve payables issues and communicate resolution back to Accounts Payable team. Effectively organize and manage large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary. Qualifications: High School Degree or Equivalent required. Associate degree (U.S.)/College Diplo