Driver Onboarding and Relations Specialist

The Driver Onboarding and Relations Specialist will collaborate with Werner drivers to ensure an excellent driver experience from the day they are assigned to a transportation manager. This role develops and executes a personalized welcome and onboarding process, providing a single, reliable point of contact for new drivers during their crucial first 30 days with Werner. The Specialist will provide live support to drivers, resolve issues, enhance communication, and build strong, first impressions to increase driver retention. This role will provide additional follow-up calls after 14 and 30 days to ensure the driver feels comfortable with the transportation manager, onboarding is complete, and the driver is ready to transition fully to the operations team. This role will also possess the autonomy to problem solve various issues and make decisions regarding equipment, pay and safety related matters. Warm Welcome & Culture Enforcement: Execute the initial onboarding process by welcoming new drivers to the team, promoting a positive and inclusive culture, and ensuring they feel included & supported from day one. Liaison & Support: Act as a primary liaison between the driver and other departments to identify and resolve issues, answer questions, and provide assistance via any necessary form of communication. Action Planning: Assist in developing action plans with the driver, appropriate departments, and the oversight committee to ensure concerns are fully resolved. Fo