Client Success Manager

Job Summary The Client Success Manager is a client-facing member of the Partner Success and Business Development team. This individual helps ensure optimal client and member experience while developing and executing strategic account management plans. The Client Success Manager’s primary responsibility is to evaluate assigned partners’ business and operational needs, develop tailored account strategies, and advise company leadership and partner decision-makers on significant implementation, performance, and relationship issues. The role independently assesses alternative solutions, recommends priorities and actions, and leads cross-functional planning for assigned accounts. Reporting to the Director of Account Management and working closely with the company’s Chief Growth Officer, we are seeking an experienced and professional individual to help drive partnership delivery efforts in account management. The ideal candidate will have a general understanding of value-based care models, experience working with health plans and healthcare organizations, and a proven track record demonstrating excellent project management, account management, and communication skills. Job Description Essential Duties and Responsibilities Partners with Director of Account Management to identify, track and report, and resolve partner success improvement opportunities Leads the assessment of client operational needs and performance data; develop and recommend tailored account strategies, priorities, a