Customer Success Manager- Arabic Speaker

About WebEngage : WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact. Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real-time engagement across the entire customer lifecycle. We are built for scale. We are built for complexity. We are built for outcomes. At our core, WebEngage is a full-stack retention operating system that combines: A powerful Customer Data Platform (CDP) Real-time behavioral segmentation and intelligence Omnichannel journey orchestration AI-driven personalization and recommendations Deep analytics, experimentation, and revenue attribution WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement. Learn more about us at www.webengage.com Responsibilities: Empathize with every aspect of the customer experience, putting customers need first. Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals. Proactively spot and correct any issues that could affect custome