Level 2 Helpdesk Technician

Job Title: Level 2 Support Technician English/Spanish Job Description: We are looking for a Level 2 Support Technician with solid technical knowledge and problem-solving skills to join our global IT team. If you are a proactive professional with experience in multi-client environments and are passionate about infrastructure and virtualization, this position is for you! The role is performed 100% remotely, working in direct alignment with the Madrid, Spain time zone. Regular Schedule: Monday to Friday: 14:00h to 23:00h (Spain Time). On-Call System (24x7 Availability): Service continuity is essential. Therefore, the position requires availability for alternating on-call shifts (two weeks per month). On-call hours: Monday to Friday (from 17:45h to 8:00h Spain) and weekends/Madrid holidays (24h shifts). On-call responsibilities: Bilingual support (Spanish/English), resolution of incidents on Windows/Linux servers, basic networking support, and handling SOC alerts. What profile are we looking for? Languages: Advanced English (essential for oral technical support). Experience: Multi-client, multi-platform user support and mastery of ticketing tools. Operating Systems: Advanced knowledge of Microsoft, iOS, and Android. Microsoft 365: Basic administration (Exchange Online, Teams, Intune for device deployment). Virtualization: Experience with VMware, Proxmox, or Hyper-V (virtual hardware management, s