Bilingual Technical Support (Helpdesk)

We are looking for a Bilingual Technical Support (Helpdesk) specialist with a passion for problem-solving! Are you motivated to help users resolve technological incidents and ensure their tools work flawlessly? If you enjoy researching solutions, have communication skills in both Spanish and English, and love teamwork, this opportunity is for you. Remote modality Full-time schedule (Monday to Friday, recommended start from 12h Spain time) Payments in USD via Ontop What you will do: Provide first-tier technical assistance (hardware, software, networks) in Spanish and English via chat, email, or phone. Diagnose and resolve incidents, escalating advanced-level cases when necessary. Install, configure, and provide basic support for applications and equipment. Maintain detailed records of incidents and solutions in the ticketing system. Create and update user guides and support documentation. Collaborate with the IT team to implement improvements in processes and systems. What we are looking for: Previous experience in technical support, helpdesk, or similar roles. Bilingual level of Spanish and English (spoken and written). Knowledge of Windows, macOS, and/or Linux operating systems. Skills to troubleshoot connectivity, email, printers, and office software. Good command of ticketing tools (Zendesk, Freshdesk, Jira Service Desk, or similar). Excellent communication, empathy, and customer service orientation.