Phone Support & Telephone Customer Service

At We Are Tims we continue expanding our global team! We are actively looking for candidates for the Phone Support and Telephone Customer Service area residing in Chile. We are looking for resourceful, analytical individuals with excellent verbal communication who want to join a multicultural and 100% remote environment. In this call, we are evaluating both profiles focused exclusively on native Spanish support and bilingual profiles (fluent in second languages). We want to discover your talent! Your main challenges: Manage and resolve user queries, incidents, and requirements exclusively through the telephone channel (inbound/outbound). Provide impeccable follow-up on every call, ensuring high standards of quality, empathy, and clarity in communication. Accurately document and categorize each handled case in our internal platforms and CRM systems. Collaborate with the team to maintain operating times, optimizing first-call resolution. What we are looking for in you: Proven prior experience in telephone customer service, call center, technical support, or telesales roles. Current residence in Chile (mandatory requirement for hiring). For Spanish profiles: Impeccable verbal fluency, excellent diction, modulation, and telephone empathy. For Bilingual profiles: Advanced/fluent command of a second language (minimum B2/C1 level in English, Portuguese, or French), with the ability to...