Phone Support Agent
Full-time
US
Oct 23, 2026
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About the Role
We are looking for a Phone Support Agent! The Challenge: Your main mission will be to act as a key contact point for our users, resolving issues and guiding them to get the most out of our tool. What will you do on a day-to-day basis? Handle real-time inquiries via phone. Agile resolution of technical and operational issues. Provide advice on our platform's functionalities. Manage office tools for case tracking. Ideal Profile: We are looking for someone who doesn't just answer calls, but connects with people. Experience: Minimum 1 year in customer service or call center environments. Knowledge: Solid accounting foundation (basic-intermediate level). Speaking our users' language is key! Communication: Excellent diction and verbal clarity (essential for telephone support). Skills: Multitasking, organization, and a solutions-oriented attitude. Tools: Fluent handling of Excel, email, and digital tools. Languages: Native Spanish (English proficiency will be positively valued). Position Details: Schedule: Monday to Thursday: 9:00 to 18:30. Friday: 9:00 to 15:00. 100% Remote modality. USD payments via Ontop. Interested? If you meet the requirements and want to join a dynamic team, we want to meet you! Originally posted on Himalayas