Bilingual Customer Service Executive

We are looking for a Bilingual Customer Service Executive committed to excellence in service! Are you passionate about providing fast and effective solutions? If you enjoy helping customers, have outstanding communication skills in Spanish and English, and are motivated to work in a dynamic environment, this is your opportunity. Modality: Remote. Schedule: Full time (Monday to Friday, with a recommended start time from 12:00 PM Spain time). Payments: In USD via Ontop. What you will do: Assist and follow up on customer inquiries in Spanish and English, via email, chat, and/or calls. Resolve issues, manage requests, and ensure a positive experience in every interaction. Keep case records updated on support platforms. Escalate technical or commercial issues to the corresponding teams when necessary. Contribute to the improvement of internal processes and the creation of service guides. What we are looking for: Previous experience in customer service, support, or call centers. Bilingual level of Spanish and English (oral and written). Excellent communication, empathy, and problem-solving skills. Ability to handle multiple requests simultaneously and under pressure. Good command of digital tools (CRM, ticketing platforms, Office suite, or Google Workspace). Proactivity, organization, and commitment to service quality. What we value: Experience in SaaS environments, e-commerce, or international companies.