Phone Support Specialist

Are you passionate about helping people and solving problems efficiently? We are looking for a Phone Support Specialist to join our team. Your main objective will be to guarantee an exceptional experience for our users, providing clear, empathetic, and efficient assistance on every call. If you have excellent communication skills, patience, and are motivated to work in a solution-oriented manner, this opportunity is for you! Main Responsibilities: Answer incoming customer calls to resolve questions, inquiries, or issues in a timely manner. Provide telephone support and guide the user step-by-step in resolving their requests. Record and document each interaction in detail within our CRM / ticketing system. Follow up on open cases to ensure the customer receives a satisfactory response. Collaborate with other internal teams to escalate technical issues or complex requests. Requirements and Desired Profile: Verifiable prior experience in telephone customer service (ATC), Help Desk, or support roles (Call Center). Communication skills: Excellent diction, active listening, and the ability to express oneself clearly. Customer orientation: Empathy, patience, and high capacity for handling complex situations or difficult customers. Self-management and organizational skills to prioritize tasks in dynamic environments. Handling of computer tools