Customer Service Agent - Italian

Customer Service Agent - Italian Area or Department: Customer Success / Operations Modality: Remote Location: LATAM Contract Type: Full-time Seniority: Junior / Entry Level Required Language: Spanish and Advanced Italian (B2/C1) Job Summary We are looking for a highly motivated Partner Content Specialist with a passion for customer service to join our operations team. The selected person will be responsible for guiding partners through their onboarding process, uploading and auditing store and menu information on the platform, and providing continuous, excellent support that ensures service quality and builds long-term trust relationships. Responsibilities Partner Onboarding: Guide partners through the incorporation process, assisting with account setup and ensuring timely access to resources. Store & Menu Creation: Collect and verify store and menu information, creating and maintaining updated listings with a high standard of consistency. Menu QA: Audit menus, resolve content issues, ensure compliance with quality standards, and identify optimization opportunities. Partner Support: Resolve questions and incidents with agility, guaranteeing excellent service and building solid relationships. Continuous Improvement: Proactively detect optimization opportunities in the operational processes of the area. Requirements Excellent communication skills