Financial Services Operations Analyst

At Wave, we help small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously. Here's how you will make an impact: Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for daytoday execution and change delivery. Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes. Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines. Execute and support endtoend product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts. Lead operational testing and validation efforts for your product, including functional testing, endtoend scenario testing, and quality checks. Own and maintain productspecific operating procedures, ensuring documentation is accurate, current, and consistently followed. Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and crossfunctional teams to drive execution. Build