(USA) Senior Manager, Data Analytics

Position Summary... What you'll do... Role summary: The Senior Manager, Data Analytics at Walmart leads advanced data initiatives to drive strategic business insights and experience improvements for our self service voice and chat channels. This role requires expertise in data analysis / strategy, product and business relationship partnership, AI design experience, and story telling to translate complex data into actionable solutions. The position involves collaborating across functions to identify data sources, ensure data integrity, and develop scalable analytics frameworks. The successful candidate will mentor teams, influence stakeholders, and apply statistical and big data methodologies to support decision-making and enhance business performance within a dynamic environment. About the team: The Voice of the Customer Insights Team within Customer Engagement Services (CES) connects customer experiences with the teams enhancing them. The team specializes in analyzing the end-to-end customer journey across Walmart’s eCommerce ecosystem, focusing on friction points and resolution effectiveness via self-service and Customer Care channels. By integrating customer, operational, and behavioral data, the team identifies trends, root causes, and improvement opportunities. The mission is to transform customer insights into actionable strategies that reduce friction, enhance resolution and self-service, and influence processes to deliver lasting customer satisfaction, loyalty, and va