(USA) Senior Director, Business Strategy- Membership Experience

Position Summary... As Senior Director, Membership at Sam’s Club, you will lead a significant area of our membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies that grow and retain our member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance. This role requires a strong understanding of how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes. About the team: The Sam’s Club Membership team is responsible for growing and retaining our member base, strengthening the value of membership, and improving the experiences that drive long-term member loyalty. Our work spans member acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. We partner closely with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to solve complex business challenges and improve outcomes for our members. As a Senior Director, you will lead through a team of Directors and Senior Managers while working across the organization to deliver meaningful business results. What you'll do... Lead membership strategy: Set direction and priorities and translate strategy into measurable outcomes. Drive growth and retention: Improve acquisitio