Manager, Revenue Operations Scaled Services, Enablement and Support - CRM Operat

Position Summary... Walmart Business is dedicated to helping commercial organizations save time, money, and hassle so they can focus on growing their business. We combine Walmart’s Every Day Low Prices, broad assortment, omnichannel capabilities, and nationwide presence with tailored experiences designed for business buyers. Position Summary: As a CRM Operations Manager, you will serve as a key owner of Salesforce administration and CRM process execution for the Sales organization. You will ensure the CRM functions as a reliable, scalable, and efficient system that supports pipeline visibility, accurate reporting, effective lead routing, and seller productivity. You will manage queue workflows, lead and account routing logic, dashboards and reporting, field configuration, and ongoing data hygiene- ensuring the CRM remains a trusted source of truth for the business. This is a highly cross-functional, execution-focused role that partners closely with Sales, Marketing, RevOps, and Customer Success. What you'll do... CRM Administration & System Management Manage and optimize lead, account, and opportunity routing logic (assignment rules, queues, territory alignment). Ensure system changes follow governance standards, documentation, and change management best practices. Partner with RevOps and business stakeholders to translate requirements into scalable CRM solutions. Queue Management & Lead Routing Monitor and manage inbound lead queues to ensure timely assignment and SL