Director, Program Management

Position Summary... The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This role fosters collaborative relationships, manages cross-functional projects, and mentors a high-performing team, enhancing business performance and minimizing risks. What you'll do... This role oversees program performance by reviewing projections compared to actual results, identifying key performance indicators, and guiding return-on-investment analyses. The role may include tasks such as reviewing customer response and feedback from key stakeholders, addressing cross-functional program and project issues, and collaborating with teams to leverage processes for increased service and product capabilities.This role provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, and evaluating operational processes. The role may also involve determining and supporting resource requirements, measuring outcomes to ensure desired results, and identifying improvement opportunities. Promoting a customer-focused environment, demonstrating adaptability, and sponsoring continuous learning are essential elements of this role.This role drives informed decision-making and ensures the resolution of critical issues by partnering with senior leaders to identify goals, risks, and known issues within the business. Responsibilities may include cr