Contact Center Agent

About Walker Advertising Since 1984, Walker Advertising has bridged the gap between a law firm's need to grow and an underserved community's need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect. We believe that our employees are not just numbers; they are people. People with families and lives outside of work. We understand that a career is just one piece of the puzzle that makes people successful, happy individuals. That's why as we grow our teams, we focus on the whole person. About The Role As a Contact Center Agent,you’llbe the first point of contact for individuals seeking legalassistance.You'llengage with consumers through inbound and outbound calls, chat, and text, helping connect them with theappropriate legalservices. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team,you'llplay a key role in resolving inquiries while ensuringa high levelof customer satisfaction and upholding our standards of excellence. What You'll Do Deliver exceptional customer service through effective phone, chat, and text communication. Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client tra