USER SUPPORT SPECIALIST/ HELP DESK SUPPORT

Job Summary: VSolvit is seeking a User Support Specialist / Help Desk Support to provide support specifically dedicated to the requirements of the project team and Office of Legal Policy and Program Development (CG-LPD). This position provides support within the help desk environment and leading resolution efforts for complex IT issues. The User Support Specialist / Help Desk Support role requires advanced technical knowledge across multiple platforms, proactive system monitoring, and coordination with engineering teams to resolve persistent or systemic issues. This position also assists with help desk process improvement and reporting. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities: Provide Tier II Help Desk support for the Office of Policy and Program Development (CG-LPD) Perform systems administration and patch management for Tomcat-based servers supporting a case management application used by U.S. Coast Guard law enforcement units Monitor system and application health and activity to identify issues and support operational continuity. Create and manage user accounts, granting and troubleshooting access for approximately 2,000 personnel across supported unit