Customer Success Engineer - Voice AI

Vozy is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI. Vozy is on a mission to transform the way companies interact with customers. . Own the business relationship and success outcomes for enterprise clients. You'll ensure customers achieve ROI from our voice AI platform, guide technical implementation teams, and proactively manage account health to drive retention and growth. What You'll Do Drive customer success and ROI by defining success metrics, tracking adoption, and ensuring clients achieve measurable business outcomes such as call automation rates, cost savings, and customer satisfaction improvements. Manage client relationships by conducting regular check-ins, strategic reviews, and ensuring alignment between customer goals and platform capabilities. Guide Forward Deployed Engineers by directing FDEs on client priorities, success targets, and implementation strategies to ensure technical delivery aligns with business goals. Monitor account health by tracking usage patterns, identifying churn/downgrade risks, analyzing root causes, and developing mitigation strategies with the FDE team. Drive expansion and upsell by identifying opportunities to expand voice AI automation across additional call types or departments Act as customer advocate by representing client needs internally and ensuring product roadmap addresses customer requirements What You'll Bring 5+ years in c