Account Manager- Client Success

As an Account Manager, you will be responsible for managing and nurturing relationships with a dedicated group of customers, ensuring they receive exceptional service and support related to their program. This role involves understanding customer needs, addressing any issues, and ensuring the effective delivery of VIVIO’s services. Who You Will Be Working With: This role is multi-disciplinary. You will work closely with the Customer Success, Sales, Member Experience, and Engineering teams. You will report directly to VIVIO’s VP of Client Success. Key Responsibilities: Act as the primary point of contact for assigned accounts, fostering strong and long-lasting relationships. Understand each customer’s needs and objectives to provide tailored solutions and support. Manage the day-to-day operations and administration of the VIVIO program for assigned customers. Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants. Track and report on key performance metrics. Assist in various projects related to Customer Success. Consistently position and communicate VIVIO’s value proposition to clients, identifying upsell and proactive enhancement opportunities that drive client satisfaction and program growth. Prepare, coordinate, and deliver quarterly and annual business reviews, presenting program performance, outcomes, and strategic recommendations to client stakeholders. Drive client retention, satisfaction, and a