Client Services & Accounts Coordinator | Fixed Term Contract

Our client in the UK is an education provider delivering personalised tutoring and alternative provision to children and young people with special educational needs (SEN). They work with local authorities, schools and private families. The work combines responsive client service with careful coordination of tutors, learners and financial administration. The opportunity They are looking for a capable, friendly and highly organised professional to support day-to-day client operations during a colleague’s maternity leave. This is a varied, hands-on position combining accounts administration, client onboarding and first-line enquiries. It is not a conventional sales Account Manager position or a high-volume call- centre role. Core responsibilities Accounts, invoicing and administration Oversee the shared accounts inbox; prepare credit requests and handle routine billing questions from families, schools and local authorities. Maintain debtor reports, follow up unpaid balances courteously by email and telephone, and escalate sensitive or unresolved issues to management. Record and check bank and Direct Debit payments, match remittance information and maintain accurate client balances in TutorCruncher and related systems. Support monthly invoicing checks, rate and lesson corrections, purchase-order tracking and the submission of invoices through customer portals. Run the existing daily automated quality assurance (QA) process, review the results and investigate or escalate any issue