Client Account Manager, Programmatic Media

Location: South Africa – Remote Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours Employment: Permanent, Full-Time Requirements Key Responsibilities Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions. Manage account calendars, reporting schedules, status calls, open items, and internal follow-through. Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required. Translate technical campaign and data explanations into clear, concise, client-ready communication. Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies. Walk clients through reporting and dashboard outputs and identify potential issues. Escalate delivery, relationship, and scope risks proactively. Maintain accurate account documentation and ensure commitments are recorded and followed through. Must-Have Requirements 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment. Ideally 4–6+ years of experience for independent client ownership. Exceptional written and spoken English. Proven ability to lead agency or brand calls independently and professionally. Strong project management, organisation, and follow-through skills. Ability to manage multiple accounts, priorities, and recurring deadlines. Good understanding of digital/programmatic