Implementation and Support Specialist

Our client is an AI-native compliance platform purpose-built for Australian businesses that store and handle dangerous goods. They provide sophisticated software solutions designed to streamline safety and regulatory requirements across the logistics and EHS sectors. They are now seeking to hire an Customer Onboarding and Support Specialist to ensure new customers are successfully onboarded and supported as they adopt the platform. This role is pivotal in bridging the gap between technical setup and customer confidence, ensuring users derive maximum value from the software. Job Responsibilties: Implementation & Customer Onboarding Play a key role in helping new customers get up and running on the company platform Perform hands-on system setup for new customer environments Import and configure user accounts, sites, and roles Import and update Safety Data Sheets (SDSs) Import product files from customer inventory management systems Work directly with customer contacts to progress onboarding tasks and resolve setup issues Track onboarding progress and maintain internal records Training & Support Deliver online product training sessions to customer users via video calls Maintain and update standard training materials to reflect system updates Respond to inbound customer support enquiries promptly Resolve customer issues where possible and provide practical solutions Escalate complex technical issues to the development team when needed Maintain clear and accurate records o