Medical Virtual Assistant (Insurance Verification & Authorization Specialist)

This is a remote position. Virtual Rockstar is hiring a full-timeMedical Virtual Assistant (Insurance Verification & Authorization Specialist)on behalf of a growing multi-location outpatient physical therapy practice in the Baltimore area. This role is focused primarily on insurance verification, benefits review, and prior authorizations to help ensure patients are properly cleared prior to treatment and billing processes run smoothly. You will work closely with the internal team and insurance providers to maintain accurate patient insurance information and support a seamless patient experience. This is an ideal role for someone who is highly detail-oriented, organized, proactive, and experienced in handling insurance workflows in a healthcare setting. About the Practice The practice is committed to providing personalized, high-quality care across three Baltimore-area locations, serving patients ages 12 and up with both traditional and specialized physical therapy services for orthopedic and spine conditions. Their culture is guided by the values ofGrit, Shoshin (Beginner’s Mind), Candor, Ownership, Engagement, and Enjoy the Journey, shaping how they support both patients and team members every day. The practice already works with several successful Virtual Rockstar s and is excited to welcome another team member. Key Responsibilities Insurance Verification & Benefits Review Verify patient insurance coverage and benefits prior to appointments Review eligibility, copay