HVAC Customer Service Representative

We are seeking a highly professional, organized, and customer-focused HVAC Customer Service Representative to serve as a primary point of contact for customers and support the day-to-day operations of an HVAC service company. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment. Requirements Key Responsibilities: Answer incoming customer calls, emails, and messages in a professional and friendly manner. Respond promptly to customer inquiries regarding HVAC services, appointments, pricing, and service availability. Schedule, reschedule, and confirm HVAC service appointments based on technician availability and customer needs. Coordinate daily schedules with HVAC technicians to ensure efficient routing and timely service appointments. Dispatch technicians and communicate job details, customer information, and service requirements accurately. Collect and document customer information, service requests, equipment details, and appointment notes. Create and update customer records in the CRM or HVAC management software. Follow up with customers regarding estimates, scheduled appointments, completed services, maintenance recommendations, and outstanding requests. Handle customer concerns and complaints professionally while working toward timely and appropriate resolutions. Monitor technician schedules and communicate any delays, cancellations, or changes to customers. Assist cu