***TALENT POOLING*** Customer Support Representative

Salary: To Be Announced Employment Type: Full-Time | Remote About the Role We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally. Key Responsibilities Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide accurate information and effective solutions to customer concerns Document interactions, feedback, and issues in the company's support system Escalate complex or unresolved cases to higher-level support when necessary Collaborate with internal teams to ensure a positive customer experience Maintain up-to-date knowledge of company products, services, and policies Contribute to the continuous improvement of customer service processes Qualifications At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role Strong written and verbal communication skills Excellent problem-solving and multitasking abilities Empathetic, patient, and customer-focused mindset Proficiency with customer support and productivity tools, such as: Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud) CRM platforms (Salesforce, Zoho, HubSpot CRM) Communication tools (Slack, Zoom, Microsoft Teams) Knowledge base or chat