Engagement Director

About Us Viaduct uses patented AI to discover hidden patterns in complex time series data to reduce the cost of quality management and enable predictive maintenance at scale. Our solution was built to solve the toughest problems in connected asset (passenger vehicles, commercial vehicles, construction equipment, agriculture equipment, etc) AI. We use AI to find meaningful patterns in connected data to aid quality, manufacturing, engineering and after-sales organizations. Viaduct’s differentiation includes patented AI, proprietary infrastructure and domain expertise. Our output includes data unification, early issue detection, significantly faster root-cause analysis and equipment specific service recommendations. Who you are We are searching for a Customer Success Engagement Director with experience in customer success and data analytics. In this role, you will lead multiple customer engagements to ensure that our clients realize the full value of our solutions. As a key member of the Customer Success team, you will serve as the primary point of contact for customers, ensuring they have the right resources, consistently receive high-quality service, and can fully leverage all the benefits Viaduct provides. Additionally, you will collaborate closely with our Data Science, Product, and Engineering teams to evolve our solutions in line with customer needs and changing market dynamics. The role requires excellent attention to detail, collaboration, communication and organizationa