Service Representative

Veritas Press is a Christian organization dedicated to providing the best classical Christian educational materials and services anywhere while delivering an outstanding customer experience. We are seeking dedicated, customer-focused individuals to join our seasonal team, with the possibility of a more permanent position. We require consistent availability to work at least 20 hours per week during our regular business hours. Our business hours are currently 8 am to 5 pm Eastern time, Monday through Friday. During the summer, hours extend to 6 pm Monday through Thursday. The position requires at least 4-hour blocks on 5 business days. Future opportunities for evening hours to support our international team may become available. Description: As a Service Representative at Veritas Press , you will play a key role in providing top-notch service to our valued customers. You will be the frontline representative, handling inquiries, resolving issues, and ensuring customer satisfaction. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want you on our team! Responsibilities: Respond promptly to customer inquiries via phone, email, and chat. Provide accurate and helpful information regarding products, services, and policies. Handle and resolve customer issues, complaints, or concerns with professionalism and efficiency. Process orders, returns, and exchanges accurately and promptly. Collaborate with other departments to addres