Manager, Client Delivery Experience (Output Solutions and Commercialization) - R

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Manager, Client Delivery Experience will lead a group of technical and professional staff in a complex, client facing projects to deliver high quality card processing projects, conversions, parameter configurations, set-up of requested solutions, and execution of quality assurance testing. This position will define requirements and processes for implementation of enhancements and new product/services supported on all processing systems and subsystems. The Manager will support the transformation of the organization to deliver quality projects with measurable and positive impacts on the client experience. The Manager, Client Delivery Experience will assist Sales as needed in the proposal process, which may include on-site presentations of services to potential customers; and interact with CEOs and senior client executives to ensure high levels of client satisfaction. The Manager will assume responsibility for all client projects in assigned area, which may include h