Inbound Customer Service Representative- Remote

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. Upcoming Training Start Dates: December 7th - Second shift schedules available only $18.96/hr + PERFORMANCE BONUS, Shift and Language Differential The Opportunity The Contact Center Agent I will be responsible for applying knowledge of Velera ’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path. Day in the Life Takes incoming calls from members. Navigates tools and resources to properly address member inquiries. Maintains a high level of service with members and meets performance targets. Maintains composure and demonstrates a calm, professional position while adapting to difficult situations. Develops and maintains productive working relationships with team members. Promotes and maintains a positive, professional image of Velera 's Call Centers. Participates in produ