Customer Success Manager

The Customer Success Manager I manages day-to-day relationships with an assigned portfolio of healthcare clients, including health plans and larger provider organizations. As a consultative partner, this person learns each client’s goals and helps connect them to Cozeva and Vatica Health solutions for population health, quality and risk adjustment. The role combines healthcare knowledge, product fluency, data analysis and hands-on follow-through to support adoption and client outcomes. The CSM I works with senior colleagues on complex strategic or commercial matters. Responsibilities Build relationships with assigned clients and understand the business goals behind their requests; help clients apply product capabilities, workflows and best practices that address their needs. Review client performance, platform adoption and account health information; identify emerging risks or opportunities and work with clients and internal teams on practical next steps. Lead routine client check-ins and contribute to business reviews; seek feedback on satisfaction, outcomes and product experience, and communicate progress and commitments clearly. Learn Cozeva and Vatica Health products and relevant healthcare developments so clients can make effective use of available solutions and new capabilities. Investigate client questions and coordinate resolution across Product, Implementation, Provider Engagement and other teams; support client onboarding, adoption and regulatory submission activiti